Privacy Policy

This Privacy Policy explains how Berries N' Tea Café ("we", "our", "the service") collects, uses, discloses, and protects personal information when you use our online platform. By using our site you acknowledge that you accept the practices described in this policy. If you have questions, please contact us at info@berriesntea.life or at our address below.

Contact Information

Berries N' Tea Café
Building 12, Al Diwan Street, Msheireb, Doha, Doha Municipality, Qatar
Email: info@berriesntea.life

Information We Collect

We collect information you provide directly and information collected automatically when you interact with our online platform.

• Account and Contact Data: name, email address, phone number, delivery or billing address when you place orders or sign up for communications.
• Order and Payment Data: order history, purchase details, and payment-related information processed by our payment providers.
• Device and Usage Data: IP address, browser type, device identifiers, pages viewed, referral source, and other analytics collected automatically.
• Communications: information in communications between you and our support or marketing teams.

How We Use Information

We use information to operate, improve, and provide our services, including to:

• Process and fulfill orders, manage payments, and communicate about purchases.
• Provide customer support and respond to inquiries.
• Send transactional messages, updates, and marketing communications where permitted.
• Analyze usage patterns to improve the site, products, and user experience.
• Detect, prevent, and respond to fraud or other illegal activity.

Legal Bases for Processing (where applicable)

Where EU data protection laws apply, we will rely on appropriate legal bases to process personal data, including:

• Performance of a contract (for order processing and related services).
• Legitimate interests (for improving our service, fraud prevention, and security).
• Consent (for marketing communications where required).
• Compliance with legal obligations.

Cookies and Similar Technologies

We and our partners use cookies, web beacons, local storage, and similar technologies to provide core site functionality, understand usage, and support marketing. You can manage cookie preferences through your browser settings and any consent controls presented on the site. Disabling certain cookies may affect site functionality.

Third-Party Services and Sharing

We share personal information with service providers who perform services on our behalf, such as payment processors, delivery partners, analytics providers, and email service providers. We require these providers to protect your information and use it only for specified purposes. We may also disclose information to comply with legal obligations or to protect our rights, property, and safety.

International Transfers

Information collected through our platform may be processed or stored in jurisdictions outside your own. When transferring data internationally, we will take steps to ensure appropriate safeguards are in place, such as contractual protections or other lawful mechanisms.

Data Retention

We retain personal data as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purposes for which it was collected.

Your Rights

Depending on local laws, you may have rights regarding your personal information, such as the right to access, correct, update, restrict processing, object to processing, and request deletion. You may also have the right to receive a copy of your data in a portable format. To exercise these rights, contact us at info@berriesntea.life. We will respond in accordance with applicable law.

Children

Our online platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under applicable age thresholds. If we become aware that we have collected information from a child in violation of law, we will take steps to delete that information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no security measure is perfect or impenetrable. If a data breach occurs, we will follow applicable notification procedures and inform affected individuals where required by law.

Links to Other Sites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice on our site or by other means as required by law. Continued use of the service after changes constitutes acceptance of the updated policy. This version was published on August 5, 2025.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: